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Velecor Ticket System

We are on hand to help you 24/7/365. Our ticket system is the easiest way to contact us. You can set the priority level on tickets so that any issues are fixed quickly.

Telephone Support

Get in touch with our United States based support team on (513) 984-3900.

Knowledge Base

Search for answers to common support requests on our support knowledge base.

Support Priority Levels & Response Times

No matter the level of complexity of your inquiry, our team has the solution. If it's important, urgent, or critical, you will have a knowledgeable expert that will go with you through the whole process of your issue.

The Difference

US Based

Our support, sales and customer services are based in the USA and available via telephone or support ticket systems.

Small Teams

We work in small teams to keep up familiarity with clients and support staff meaning you don't keep repeating yourself.

Flexible Solutions

We pride ourselves on being totally flexible and are always able to find suitable solution for you.

Personal Support Culture

When you call us, you get through to an expert who will be able to solve your problem. The support team are available 24x7x365, with rapid response times.

How our IT Service Supports our Customers

Utilizing our IT Service Support can simplify your issues and business opportunities. In addition to our core functions, we also can provide aid in different areas of your business such as:

  • Total Care
  • Total Cloud
  • Total Backup
  • Total Security
  • Office 365 Migration
  • Business Consulting
  • Application Development
  • Project Management
  • Business Analytics

At Velecor, customer service is at the heart of everything that we do. We provide the ``Extra Mile support``, meaning that our US based technical support team is available to help 24/7/365.

We offer a direct service, meaning that when customers contact Velecor they get straight through to an expert who will be able to solve their issue or request. By working in small teams we ensure that our staff are 100% familiar with our customer’s needs, allowing us to offer the highest levels of support.

We offer flexible support channels so that customers can contact us either by phone or through our ticketing system.

Our online ticketing system provides an easily accessible way to receive technical assistance. Customers can set the priority level of the ticket so that all issues are fixed in a timely manner. We will respond to ‘important’ issues within 24 hours, ‘urgent’ issues within one hour and ‘critical’ issues in minutes.

We pride ourselves on having an ultra-responsive, friendly, US based support team. We work in small teams so that the engineers get to know your solution inside out.

Our customers benefit from direct engineer support, whereby you are allocated a small team of experts with the appropriate skills to support the platform. By having a close and personal support team, we cut out any triage systems, or the need to explain any complex parts of the platform or configuration, as the team already knows your platform inside out.

Our support team will get to know the customer on a first-name basis, which means that they can identify them and know which platform they are speaking about immediately when they call. This personal approach results in a much faster resolution time for any issues and a rapid turnaround for system upgrades.

How Much Does it Cost to work with Velecor?

Our IT Services depend on many factors including. We take pride in offering affordable prices and superior customer service, which will be with you all day, everyday. Please get in touch today to get started and get the best IT services in Cincinnati.

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Our Benefits

Companies have been using outsourced IT services for years. At Velecor, we incorporate best practices to better serve our customers.

Thanks to the social media explosion in recent years, consumers can now contact businesses on several platforms for feedback or support. This has, in turn, created an expectation of 24/7 access to first-rate, bespoke support.

At Velecor, we know that positive customer experiences increase our retention rate and sustain our solid reputation in the industry. Good customer service leads to loyalty and customer referrals, and with our customer retention being the best in the market, this is something that we are very proud of. Our best practices include:

  • Provide an end-user self help portal accessible 24/7
  • Incorporate weekly scans on software and equipment to prevent long-term issues
  • Maintain complete software and hardware audit for quick resolutions

Our Guarantee

Your satisfaction is at the core of everything we do. We’re so confident you’ll be satisfied with our IT services, we offer a 100% satisfaction guarantee.

We offer a ‘personal support culture,’ meaning that when you call Velecor you will get straight through to an expert who will be able to solve your problem. By working in small teams we ensure that our staff are 100% familiar with our client’s needs, allowing us to offer the highest levels of support.

We considered ourselves as an extension of your business you will be appointed an Account Manager and a team of technical support who will get to know your business inside out. We will become an extension of your business, supporting you from the very beginning. We will work with you as much as you need, ensuring that the design of your IT Services meets all of your business needs.

Our engineers will monitor your services, ensuring that no issues arise that could affect performance.

Secure IT Services in Cincinnati!

Revolutionize the way you do business with fast-acting tech support in your corner. At Velecor, we keep the latest innovations and best practices in mind in everything we do- all with a personalized touch. That's a Velecor guarantee. Reach out for a consultation now!

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