Total Care

What is Total Care?

TotalCare is our all-inclusive turnkey managed service solution. Managed Services is commonplace and is offered by nearly every IT support provider in the industry. Not so common is Velecor’s client-centric, fixed-monthly pricing strategy which eliminates confusion and budgetary concerns.

TotalCare will provide you with a single vendor, a consistent bill, a single source for total support, and a single point of accountability. Bonus: because TotalCare is a flat-fee service, there are no additional fees!

Total Care Benefits

Total Care Managed Services Provides:

Unlimited support services for all covered devices

Serve on your behalf as a Vendor Liaison

All project work — including but not limited to rolling out new software, new PCs, new servers, etc.

24/7 real time monitoring and alerting of all covered devices — if a server or internet connection goes down, a ticket is automatically created in our system

Constant, predictable billing so you can accurately budget and manage all of your associated costs

Want to know more about our turnkey managed services?

For each client, we set up multiple monitoring systems that detect nearly every problem before it occurs. We are quickly alerted to anything unusual and a ticket is opened. Automated escalation procedures ensure urgent responses. Well over 95% of issues are resolved remotely. And most often, problems are resolved before ever reaching our clients.

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PROBLEM

A medical billing client’s strategy was to have a single, full-time resource support an infrastructure with dozens of servers, databases, custom applications, and more. However, whenever the resource was unavailable, there was no one to provide support. This created gaps in their service model. Additionally, they could not ramp up staff for special project while managing daily support issues.

SOLUTION

We implemented TotalCare by assigning a team of engineers to support their overall environment. We began with an overall assessment, a list of improvements, and then ensured the integrity of the overall environment. The client now enjoys service 24/7/365. With proactive alerting and our 24/7 call center, issues are resolved without interruption. Servers and workstations are protected from external threats, backups are ensured, and performance is monitored. With a team approach, we are able to manage their projects while maintaining daily tasks.

Our Managed Solutions

Velecor’s managed IT services are an attractive alternative to traditional in-house IT service delivery. Why? Because our first job is to provide the attention, urgency, and skills required to keep your technology running smoothly and your business humming without downtime.